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  • The Bank does not have a policy to ask for customers’ personal information through email links or SMS.
  • The Bank reserves the right not to consider matters that use inappropriate language or contain incomplete, insufficient information, and cannot obtain additional information for coordination, inspection, and follow-up on the matter.
  • For receiving and considering the matter, the Bank needs to collect and use the personal information you have provided, including disclosing personal information to relevant agencies for the benefit of coordination, inspection, and follow-up on the matter. You have rights as the owner of personal data as specified by the Personal Data Protection Act B.E. 2562. You can find more details in the GSB’s announcement on the Personal Data Protection Policy, available on the Bank’s website at the following link: Personal Data Protection Policy, https://www.gsb.or.th/other/policy-protection/ to understand the purposes for which the Bank processes your personal data.
  • GSB protects whistleblower’s information by maintaining confidentiality, collecting, and using personal data for the purpose of investigating fraud and misconduct complaints. Whistleblowers have the right to inspect, delete, correct, and change personal data as required by law.